Products Questions


Ordering Questions


Delivery Questions



Do you sell branded medicines or generic pills?
You may find both generic and branded products on our website. All branded items are marked as "Brand". 
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What does Generic stand for?
Generic means using another name for the same components. The contents of the pills are absolutely the same in our generic version and the branded analog. 
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Why does the shape of the pill differ from that of the branded one?
The shape of the pill is the intellectual property of the manufacturer and reproducing it will qualify as the breach of copyright as well. 
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Will you be offering other products in the future?
If you need a product which is not mentioned at our site, you can let us know of the product you are interested in and we will do our best to add it to our list as soon as possible. 
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How can I be sure in the quality of the medications you sell?
High quality of the products is the matter of major importance to every seller. Our pharmacy sells only high-quality products. The better the quality of a product is, the more clients we have. It is as simple as that. Thus we choose only reliable suppliers who provide us with all the necessary documentation and thoroughly test the quality of every medication. 
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How can I order from your website?
Browse our products list, select the product(s) you would like to purchase and put it to your shopping cart. Then check over the items listed in your shopping cart. You have the option of adding or deleting the items listed by changing the item quantity. Once all of the products you wish to purchase are listed in your shopping cart, proceed to checkout for submitting your order. 
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What payment methods do you accept?
We accept Visa, MasterCard, AmEx, Diners and JCB cards. If you want to use other payment options (PayPal, Bank Wire, BTC), please, contact our Customer Service Team. 
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When will my credit card be charged?
Your credit card will be charged as soon as your order is processed and accepted by our billing section. 
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Is your website secure?
We are fully dedicated to your privacy and security. Rest assured that our online order system makes use of the latest Security encryption technology to ensure that your credit card information is submitted safely and with the highest level of protection. All of our computer systems undergo regular security checks to ensure that our ordering system is properly protected. 
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Do you have the money back guarantee?
In case of non-delivery of the product we guarantee to return the money. 
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How much does the delivery of the product(s) cost?
There's a standard shipping fee of €15 for all products you order with us (FREE shipping for orders over €200). 
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Do you ship worldwide?
Yes, we ship worldwide*. 
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What is the average delivery time?
Guaranteed delivery time is 10-15 business days but in most cases we'll deliver your order within 5-10 calendar days. 
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Do you ship products from EU?
Our stocks are located both within EU and overseas. Depending on your product and location, our Shipping Department makes proper arrangements to deliver your products within the guaranteed delivery time. 
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What postal services do you use for the shipping?
Your products are shipped via International Registered Mail through national (local) postal operators, which enables delivery to your address, service point or PO Box. 
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How will my parcel look like?
Your parcel will only have your name and shipping address on it: we never mention our website, product type or name on the parcel, so that your order is 100% discreet and confidential. 
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How will I track my parcel delivery status?
Tracking numbers are provided within 1-3 working days after shipping. We'll email your tracking number and a link for you to track the progress of your delivery; however, if an email address can not be provided, you can contact our Customer Service Department to get the most recent updates on your order. 
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I'm having an issue with my purchase. What should I do?
Our guarantee policy includes a possibility of reships if your order is incomplete/doesn't arrive on time/arrives in bad condition or products are ineffective. If you experienced an issue with your order within 3 months after delivery, kindly contact our Customer Service Department to have it resolved as soon as possible. 
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*We do not ship to USA and Canada.